All orders are subject to production time as our products are made to order that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our workshop.
|Framed Prints + Canvases||7 - 10 Business Days||+ Transit Time (See Table Below)|
|Unframed Prints||3 - 5 Business Days||+ Transit Time (See Table Below)|
Please allow a production time frame of 7-10 working days for framed prints and stretched canvases before dispatch from our Workshop in Melbourne. Please note that if we have encountered any out of stock items from our suppliers and are unable to start production we will inform you as soon as we are aware of this situation, as it could cause an unforeseen delay in your item arriving on time. If you have ordered an unframed print please allow 3-5 working days, prints are printed, checked, packaged then dispatched from our workshop in Melbourne.
NOTE: Once production of your item is complete, please take into account additional freight and transit times, details below. We cannot guarantee that delivery will occur in the delivery time frame contained in these charts. We are not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a delay in delivery.
SHIPPING & RATES
|PRODUCT||SHIPPING COST||METRO DELIVERY||RURAL DELIVERY WA, NT, TAS|
|Framed Prints + Canvases||Flat Rate AU $14.95*||3 - 5 Business Days||7 - 10 Business Days|
|Unframed Prints||Flat Rate AU $4.95||3 - 5 Business Days||7 - 10 Business Days|
NOTE: We do not deliver our products to PO Boxes
** (Regional areas; WA / NT / TAS All shipping costs are based on the weight and size of your order, where it is being shipped to, deliveries to rural non metro areas require different transport vehicles and special handling, therefore items take longer to transport and incur higher freight charges. Unfortunately there are certain remote locations that the cost of shipping becomes unfeasible and therefore we may ask you to cover this additional cost. Our team will be in contact with you to provide further information related to your order, if shipping becomes unfeasible.
We offer our full range of products to customers located within Australia Framed Prints and Stretched Canvases shipped within Australia are delivered via a number of different carriers depending on your delivery address. Our unframed prints rolled in a protective mailer tube, and sent via Australia Post. All orders are tracked by the chosen delivery carrier, you will receive an email with a tracking link once your parcel has left our workshop, or you can simply login to your Print Workshop account to track your order.
COURIER INFORMATION UNSUCCESSFUL DELIVERY ATTEMPT
All orders require a signature upon delivery, some couriers such as Australia Post do not re-deliver after missed attempts, if you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel). Alternatively for other courier services there will be directions on this card to access the designated courier’s re-delivery online service and arrange a suitable re-delivery option.
NOTE: The customer must be aware that if they are not present at the time the courier has attempted to deliver the item they may incur a re-delivery fee. Similarly in the unlikely event that your item has been returned to our workshop, you are responsible for collecting the item or alternatively arranging a re-delivery without cost to Print Workshop.
It is strongly advised that you provide us with a business delivery address, to ensure someone is able to sign for your goods if you unable to be at home during normal business hours.
INTERNATIONAL SHIPPING & RATES
International customers can purchase our range of (unframed paper prints and canvases), they are sent via Australia Post International in a protective mailing tube, parcels are shipped with a tracking number and require a signature upon delivery,
Unfortunately due to the fragile nature of our frames and stretched canvases we do not ship these internationally.
|New Zealand||Unframed Prints||Flat Rate AU $19.95||3 - 7 Business Days|
|Rest of World||Unframed Prints||Flat Rate AU $29.95||10 - 20 Business Days|
NOTE: We do not deliver our products to PO Boxes
CUSTOMS & IMPORT DUTY
Items for delivery to countries outside of Australia may be subject to customs duties and taxes, the shipping charge does not cover these charges. Print Workshop is not able to determine what, if any, additional fees may be charged for delivery of an international package. You will be responsible for paying any additional import duties.
If you have any queries or wish to contact us, please do so by email at firstname.lastname@example.org